Information Made Easy

ONEIL

SIGN UP FOR A DISCOVERY CALL THAT COULD LEAD TO MORE PROFIT, LESS DOWNTIME, AND REDUCED COSTS

Tell us a little about your product support needs and we'll show you how to get more value across the line.

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THINK OF US AS THE PEOPLE WHO MAKE YOUR EQUIPMENT MORE VALUABLE

We're the information strategists, authors, architects, designers, and illustrators who add value to Product Support materials. We have expanded the definition of the technical manual to include in-your-hands solutions that work every hour of the day. We provide the following services to our customers or license our tools for DIY applications:

  • Supportability Analysis
  • Technical Authoring
  • Technical Illustration
  • Training & eLearning  
  • Virtual Reality Simulation 
WHY WE DO IT

A PRODUCT SUPPORT STRATEGY THAT ADDS VALUE ACROSS THE LINE

SAY GOODBYE TO DOWNTIME AND HELLO TO MORE PROFIT

ONEIL + MATERIAL HANDLING 
PEOPLE, PARTS, PROCESS

HOW WE DO IT

We want our dealers and end users to feel confident that the information at their fingertips makes truck maintenance quicker, easier, and more accurate. That’s why we’re leaning into our relationship with ONEIL, because they know how to execute a complex strategy.

Senior Manager of Product Services

CREATE MORE VALUE TO MEET ANY LEVEL OF COMPLIANCE

Our industry-specific experience is unmatched, from manufacturing to military… And when compliance matters, we make it happen. 

SPECIFICATION EXPERTS with domestic and international requirements, including S1000D™, S3000L, ATA, GAMA, and Mil-Spec.

WE SPEAK YOUR LANGUAGE in delivering high-quality product support materials to meet global requirements for translated and localized content, supporting more than 28 languages.

OUR HIGH-BAY TEAR DOWN FACILITIES provide access-controlled labs specifically designed to allow our teams and customers to perform hands-on procedures, training, and reviews in a secure, 80,000-sq.-ft.-environment.

INDUSTRY-LEADING EXPERTISE developing technical manuals, legacy data conversion, logistics support, and other product support material.

DIRECT INDUSTRY EXPERIENCE in a team-based environment ensures valuable hands-on mechanical, electrical, hydraulic, and engineering knowledge with unmatched real-world expertise in military and industrial compliance.

ANYWHERE ACCESS of technical manuals and product information, whether in print, digitally, or within the secure web environment of your choice.

ONEIL + MANUFACTURING 
ANYWHERE ACCESS

MORE OF THE STORY

WIN MORE BUSINESS BY THINKING LIKE THE END USER

No one understands, creates, or transforms product support material with the technical excellence and obsessive care that we do. Call it a relentless pursuit of better product support. 

Discover why more manufacturers and departments of defense trust ONEIL with their most valuable equipment, their information, and their most valuable asset their people.

When it comes to moving parts, understanding how information is created, curated, consumed, and scaled across organizations starts with the end user in mind. 

At ONEIL, we can enhance your legacy data to perform more efficiently for end users, or we can develop new support material from start to finish. Regardless, our aim is to make information easy… easy to use, scale, and apply giving our customers a stronger competitive advantage. Reduce costs, increase profits, streamline operations – saving time and money, and winning more business.

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ONEIL

495 Byers Rd.
Miamisburg, OH 45342-3662
Phone: (937) 865-0800

©2021 All Rights Reserved. O’Neil & Associates, Inc.

  • Parts Cataloging & Provisioning
  • Diagnostics & Troubleshooting
  • Interactive Schematics
  • Legacy Data Conversion
  • Localization

Let’s talk pain points: You can’t get more out of your business if your people don’t have information in hand, when and where they need it. Product Support Information Strategy is the ONEIL solution. Locally or globally, in the field or at the customer site, ONEIL is here to help keep your mission-critical equipment and solutions up and running. 

Our clients know that quality matters. Access to information is one thing, but anywhere access to real-time parts and product information is the real game-changer. We can equip your technicians with everything they need to work faster and smarter, saving money while reducing downtime.

We have solutions and technology to support every part of your process from troubleshooting to training, parts ordering and inventory. The end result is a highly mobilized workforce with limitless access to the information they need to get the job done right the first time. 

One of the world’s largest material handling manufacturers came to ONEIL looking for a partner that could support their in-the-field technicians. Now, their team has access to new, helpful online features and functions that drive efficiency, enhance functionality and help improve the overall forklift maintenance experience.

ONEIL connected their technicians to the accurate information they need in a responsive way with unparalleled precision. For those without a reliable internet connection, like factory environments, the system will replicate the website for precise replacement part selection or maintenance procedures in an offline setting.

The world's largest appliance manufacturing company needed a partner that could help them provide technicians with access to parts data both online and offline. The interface had to be user-friendly with intuitive controls that could provide technicians with quick access to parts data.

The Solution: Modernize product information to reduce downtime and improve technician satisfaction.

ONEIL developed a custom integration that automatically processes data received from their engineering systems to upload master parts, parts list, and graphics data – so information is always up to date. Plus, feedback routing is built in, so technicians are able to impact the update process in real time.

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